Emirates delivers on customer promise to complete refunds backlog

Dubai, UAE, 25 November 2020 – Delivering on its customer promise, Emirates has completed an intensive programme to clear its backlog of refund requests which was caused by pandemic-related travel disruption. Over the seven-month period starting April, Emirates received, validated and processed nearly 1.7 million refund requests. This resulted in the airline returning AED 6.3 billion refunds to its customers. Of this sum, AED 4.7 billion was refunded to customers who had booked directly with the airline, and the remainder was returned via travel agencies. In addition, Emirates managed over 130,000 refunds-related queries from customers and travel agency partners and … Continue reading Emirates delivers on customer promise to complete refunds backlog