Lahore: Inspector General of Police Punjab Rao Sardar Ali Khan has said that IGP Complaint Center 1787 is being made a real relief center for the citizens and I am personally checking action report on complaints received from the citizens. IG Punjab said that timely redressal of grievances of citizens can only strengthen the atmosphere of trust between police and people.
He stressed upon timely disposal of complaints of citizens received on 1787 IGP complaint center and Prime Minister Delivery Portal. Rao Sardar Ali Khan said that the district from which the complaint of substandard investigation was received due to unwarranted delay in registration of FIR would be asked to reply from the supervisory officers and in case of unsatisfactory reply disciplinary action would be taken. IG Punjab said that strict action against the officers and personnel involved in corruption and public complaints is a core component of my policy and no such officer or official will be allowed to remain a part of the police force. Rao Sardar Ali Khan said that complaints against police should be registered on 1787 without any hesitation and action would be taken without delay. He directed the AIG Complaints to monitor complaints received from IGP Complaints Center 1787 and the Prime Minister’s Portal on a daily basis and monitor the action taken on them. He gave these instructions while directing officers on the occasion of a surprise visit to 1787 IGP Complaint Center at Central Police Office today. IG Punjab himself listened to calls of citizens who had lodged complaints from Rajanpur, Sahiwal and Attock and issued orders on the spot to rectify the problems. IG Punjab, on the call of a citizen dissatisfied with the investigation, directed the concerned DPO to personally listen to the citizen and resolve the issue. AIG Complaints briefed IG Punjab about the complaints received this year at 1787 IGP Complaint Center and the steps taken to resolve them. IG Punjab, while giving instructions, said that no citizen’s application should be filed without satisfying him. IG Punjab also issued instructions to further improve the grievance redressal process of citizens and the working of 1787 Complaint Center staff.
