Lahore: Governor Punjab Chaudhry Mohammad Sarwar said more than 97 percent of 32,109 complaints from Punjab regarding federal departments have been resolved on the Prime Minister’s Citizen Portal, while Governor Punjab directed all federal departments to ensure 100 percent target for redressal of complaints.
He also lauded the performance of officers and departments that showed good performance.
According to the details, a meeting was held under the chairmanship of Governor Punjab Chaudhry Mohammad Sarwar and the provincial heads of federal departments and regional officers regarding the Prime Minister’s Citizen Portal to review the steps taken for redressal of public grievances. Principal Secretary to Governor Punjab, Dr Rashid Mansoor, Special Secretary to Governor Punjab, Omer Saeed, Chief Executives of Sui Gas, NADRA, WAPDA, Higher Education Department, Accountant General Benazir Income Support, Overseas Pakistanis Foundation, State Life Insurance Corporation and Provincial heads of 26 Federal Departments attended the meeting.
The Governor Punjab was briefed that during the last three months, a total of 32,109 complaints were received from Punjab regarding federal departments, out of which 31,565 complaints have been settled while 544 complaints are delayed because of various judicial matters and other reasons. The Governor Punjab also appreciated the initiative of NADRA Regional Head Office to set up a State of the Art Facilitation Center in Lahore for issuance of Inheritance / Succession Certificate and gave strict instructions to all departments to ensure timely action for resolving public grievances.
During the meeting, Governor Punjab Chaudhry Mohammad Sarwar, while giving strict instructions to the heads of power companies, said that the problems faced in overbilling and installation of electricity meters of the people should be rectified immediately. No obstacle will be tolerated in providing relief to the people. It is the responsibility of all government agencies to facilitate the people instead of creating problems for them.
Addressing the meeting, Governor Punjab Chaudhry Mohammad Sarwar said that the Prime Minister’s Portal is a historic program for redressal of complaints of the people,adding that we are bringing transparency and merit in the institutions and for the first time in history the institutions are being cleansed of political interference. At the end of the meeting, the Governor Punjab expressed satisfaction over the performance of the departments with regard to Citizen Portal and commended the departments and officers who have shown good performance.
