Indian airline fined for not allowing specially-abled child to board flight

May 28, 2022: According to a report by PTI, India’s aviation regulator DGCA on Saturday said it has imposed a fine of Rs 500,000 on IndiGo airline for denying boarding to a specially-abled child at Ranchi airport.

The airline said the boy was denied permission to board the Ranchi-Hyderabad flight as he was visibly in panic. After the boy was prohibited from boarding, his parents also decided not to enter the plane.

Moreover, the Directorate General of Civil Aviation (DGCA) said the new regulations would make sure that there is also a written consultation with the captain of the aircraft for his or her opinion on allowing such a passenger on board.

The DGCA had on May 9 formed a three-member team to investigate the May 7 incident.

The regulator on Saturday said, “It has been observed that the handling of the special child by the Indigo ground staff was deficient and ended up exacerbating the situation.”

Special situations deserve extraordinary responses but the airline’s staff failed to rise up to the occasion, and in the process, committed lapses in adherence to the letter and spirit of the Civil Aviation Requirements (regulations), it noted.

In view of this, the competent authority in the DGCA has decided to impose a penalty of Rs 500,000 on the airline under the provisions of the relevant aircraft rules, it mentioned.

IndiGo CEO Ronojoy Dutta had on May 9 expressed regret over the incident and offered to buy an electric wheelchair for the specially abled child.

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