Kenya Airways (KQ) flight KQ-118, a regularly scheduled service between Nairobi and Amsterdam temporarily lost contact with the Air Traffic Control (ATC) on September 20, 2021 while flying over Germany.
According to the details, Kenya Airways, and the ATC in Netherlands and Germany said they have launched a probe on an incident where a Boeing plane lost ATC while flying over Germany. Operated by a Boeing 787-8 Dreamliner, registration number 5Y-KZE, the flight had lost communications with ATC over Germany, prompting two fighter jets to be dispatched.
The Kenyan carrier confirmed the incident on Saturday, September 25, 2021, five days later. Upon confirmation, Kenya Airways said the pilots were able to re-establish communications using an alternative frequency and continued with the flight.
However, the Kenyan national carrier said that such incidents are not uncommon in aviation. Furthermore, KQ added that an aircraft might occasionally lose contact with ATC due to various reasons, including power failure, when flying in a region of poor reception or a missed frequency.
“The incident is not uncommon in aviation, as aircraft may occasionally lose contact with the ATC for a number of reasons: power failure when flying in areas with poor reception or a missed frequency change,” read Kenya Airways statement.
“We would like to assure our customers that their safety and our crew is our highest priority,” the KQ statement added.
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