Lahore: The Coronavirus, which spread from China’s Wuhan region to the rest of the world, has caused lockdowns in most parts of the world, including Pakistan, and people social distancing within the confines of their homes are relying on their internet connection(s) to get education, entertainment and information.
According to reports of Baaghi TV, PTCL Internet users are suffer a different kind of torment apart from combating COVID-19 while at home.
Everytime that damned shark sees #ptcl cable. pic.twitter.com/lEOLxetVvP
— Pakistani Blinders (@TheNextStar14) May 6, 2020
The company, which claims to have given Rs 1.9 billion in the name of Corona Relief and Support Package, has completely ignored the affected customers who are suffering from severe mental duress due to a lack of proper connectivity problems.
https://twitter.com/A_zee7/status/1258146718018871303
As soon as the lockdown took place in Pakistan, PTCL started receiving complaints from internet users about the slow internet and service suspension and sadly, instead of taking any action against them, the company approached the customers, by indulging in fraudulent activities against them.
#ptcl Speed right now pic.twitter.com/r7vY6eEzI8
— Zeeshan Riaz (@ZeeshaanRiaz) May 6, 2020
It has been revealed that consumer complaints are resolved without fixing their internet service. This is being done by tagging the official page of PTCL on social media.
According to reports, the landline and internet services have been affected in urban cities within Pakistan across Balochistan, Sindh, Punjab and Khyber Pakhtunkhwa.
https://twitter.com/hamzabutt61/status/1258159105786687490
On social media, on the other hand, PTCL users are very worried about the company’s terrible performance, and are forced to give different reactions.
According to reports of Baaghi TV, the telecommunications company has responded to the news of their poor services on Twitter. They claim, that “This issue was important to us, and we worked diligently to resolve this quickly.”
*UPDATE*
Indeed it was a very critical situation, we are proud of our large customer base who stood by us during the service outage crisis. This issue was important to us, and we worked diligently to resolve this quickly.— PTCL (@PTCLOfficial) May 7, 2020
Stay tuned to Baaghi TV for the latest news and updates.
