BA makes over 900,000 cash refunds for cancelled flights

British Airways (BA) has processed cash refunds on over 900,000 tickets cancelled as a result of the coronavirus pandemic.

BA has provided cash refunds on 921,000 tickets for 2.1 million flights, CEO International Airlines Group (IAG) has said.

CEO IAG, Willie Walsh, wrote to the chair of the transport committee, Huw Merriman, where he noted a further 47,400 bookings remained outstanding and “are being processed”.

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He added that 346,000 bookings were cancelled by customers in return for a voucher.

“I believe this demonstrates the excellent work being done by the team at British Airways to respond to the needs of our customers,” Walsh wrote.

Walsh also said BA is to continue with restructuring plans that could mean up to 12,000 job losses, despite the extension of the UK’s furlough scheme.

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“However, we must act now to secure the maximum number of jobs possible, consistent with the reality of a structurally changed airline industry in a severely weakened global economy,” he added.

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